Shipping & return
Last updated: August 3, 2026
Thank you for shopping with SavedSoul888. Every item is created with care, and many of our products are made especially for you after your order is placed.
Because our products are made to order through our production partners, including Printify and Tapstitch, we do not keep large quantities of inventory. Please review this policy carefully before placing your order.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us within 7 days of delivery if your item:
Arrives damaged
Has a manufacturing defect
Has a printing or embroidery error
Is different from the item you ordered
Email us at [YOUR CUSTOMER-SERVICE EMAIL] and include:
Your full name
Your order number
A description of the problem
Clear photos of the item
A photo of the packaging and shipping label, when applicable
After reviewing your claim, we may offer a replacement, store credit or refund. Do not send the item back unless we provide return instructions.
Made-to-Order Products
Most SavedSoul888 products are made specifically after an order is submitted. For this reason, we generally cannot accept returns or exchanges for:
Ordering the wrong size
Changing your mind
Selecting the wrong color or design
No longer wanting the item
Minor color differences caused by lighting or screen settings
Normal variations in print placement
Please carefully review the product description, sizing information and color selection before completing your purchase.
Size Exchanges
We do not guarantee size exchanges for made-to-order products.
Customers are responsible for selecting the correct size. Please use the size chart shown on the product page before ordering. Measurements and fits may vary between different styles.
Contact us if you believe you received a size different from the size shown on your order confirmation.
Return Eligibility
A return must be approved before anything is mailed back.
When a return is authorized, the item must be:
Unworn and unused
Unwashed
Free from stains, makeup, perfume, deodorant and pet hair
In its original condition
Returned with its original tags and packaging, when applicable
Items returned without approval may not be accepted or refunded.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective or incorrect:
Made-to-order products
Personalized or customized products
Final-sale products
Gift cards
Worn or washed clothing
Items damaged after delivery
Order Changes and Cancellations
Orders enter production quickly. Contact us immediately after placing your order if you need to request a cancellation or change.
We cannot guarantee changes or cancellations once an order has entered production. Products and designs generally cannot be changed after production begins. (Printify)
Refunds
We will notify you after reviewing your claim or receiving an authorized return.
When approved, refunds are issued to the original payment method. Please allow approximately 5–10 business days for your bank or card provider to post the refund.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, incorrect or was otherwise eligible for a full refund.
Return Shipping
Customers are responsible for return-shipping costs on approved non-defective returns unless we state otherwise.
SavedSoul888 will cover or reimburse reasonable return costs when we confirm that we shipped the wrong item or the product arrived with a qualifying defect.
Do not mail products directly to Printify or Tapstitch. Contact SavedSoul888 first for instructions.
Lost or Stolen Packages
SavedSoul888 is not responsible for packages marked as delivered by the shipping carrier but reported missing afterward.
Please check:
Around the delivery location
With household members
With neighbors
Contact us if you still cannot locate the package, and we will help you review the available tracking information. Replacements and refunds for packages marked delivered are not guaranteed.
Order Processing and Production
After your payment is successfully completed, your order is sent to production.
Most orders require approximately:
2–7 business days for processing and production
Some specialty, embroidered, customized, limited-edition or high-demand items may require additional time. Printify states that most orders ship within 2–7 business days, although timing may vary because of product availability, order size and seasonal demand. (Printify)
Business days do not include weekends or federal holidays.
Estimated Shipping Times
Once production is complete, estimated delivery times are:
United States
International orders
Tapstitch advises that shipping and delivery may take approximately 5–15 working days for its products. Actual delivery timing depends on the destination, product, shipping carrier and fulfillment location. (Printify)
These are estimates and are not guaranteed delivery dates.
Split Shipments
Items in the same order may be produced by different fulfillment facilities.
As a result:
Packages may have different tracking numbers
You will not be charged twice merely because an order is split
Shipping Costs
Shipping charges are calculated during checkout based on:
Printify shipping costs differ by product, production provider, shipping method and destination. (Printify)
Tracking Information
You will receive a shipping confirmation email when tracking becomes available.
Tracking information may take several business days to update after a label is created. Please allow time for the carrier to scan and process the package.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
Before placing your order, confirm:
Street number and street name
Apartment or unit number
City, state and ZIP code
Country
Email address
Phone number, when requested
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters production.
SavedSoul888 is not responsible for additional costs caused by an incorrect, incomplete or undeliverable address. Reshipping charges may apply.
Shipping Delays
Delays may occur because of:
Carrier disruptions
Severe weather
Holidays
High order volume
Customs processing
Product availability
Incorrect addresses
SavedSoul888 is not responsible for delays caused by the shipping carrier or customs authorities, but we will assist customers with available tracking information.
International Orders, Customs and Duties
International customers may be responsible for customs duties, import taxes, handling charges or other government fees.
These fees:
Are not included in the item price unless checkout states otherwise
Are determined by the destination country
Must be paid by the customer
Are not controlled by SavedSoul888
Refusing to pay customs charges does not automatically qualify an order for a refund.
Lost Packages
Contact us if tracking has not updated for an extended period or if your package appears to be lost.
For Printify-produced orders, an undelivered package may qualify for review after approximately 30 calendar days for domestic United States orders or 45 calendar days for international orders. Address accuracy may affect eligibility. (Printify)
Email us with your order number so we can investigate.
Packages Marked Delivered
When tracking says delivered but you cannot find your package:
Wait 24–48 hours because carriers sometimes mark packages delivered early.
Check your mailbox, porch, side doors and other safe locations.
Ask household members, neighbors or building staff.
Contact the shipping carrier.
Contact SavedSoul888 with your order number.
Refunds or replacements are not guaranteed for orders confirmed as delivered to the address entered during checkout.